ECOQCODE Privacy Policy

Updated 26 May 2025

ECO Q CODE PTE LTD ("we", "our", or "us") values your privacy. This Privacy Policy describes how we collect, use, and share personal information when you use ECOQCODE, available on the Apple App Store or Google Playstore.

1. Information We Collect

a. Information You Provide

We may collect personal information you provide directly to us, such as:

* Feedback, support requests, or other communications.

b. Information We Automatically Collect

When you use the App, we may automatically collect limited technical information, including:

* Device type and model

* Operating system version

* App usage statistics

* Crash logs and diagnostics (with your permission)

c. Camera Access

The App requires access to your device’s camera to scan 2D Codes. We do not store or transmit any images or video captured by your camera. All processing is done locally on your device.

2. How We Use Your Information

We use your information for the following purposes:

To operate and improve the App

To respond to customer service requests

To ensure the App functions as intended

To analyze usage and troubleshoot technical issues

3. Data Sharing and Disclosure

We do not sell your personal information. We may share limited data with:

Service Providers: To support app performance and analytics (e.g., services, crash reporting).

Legal Requirements: If required to do so by law or in response to valid legal requests.

4. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Anonymous usage data may be retained for analytics.

5. Children’s Privacy

This App is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

* Access to the data we collect

* Request correction or deletion

* Opt out of analytics or data collection

To make a request, please contact us using the details below.

7. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission or storage is completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or via other means. Your continued use of the App means you accept the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

https://ecoqcode.com/contact